BSIL Principal Consultant, Dieter Weinand BSIL Principal Consultant, Dieter Weinand

BSI Learning Trainers and Coaches pride themselves on delivering highly interactive training sessions that engage and inspire their students.

Case Study: Ku-Ring-Gai Council

In a recent training program delivered for Ku-Ring-Gai Council by BSIL Principal Consultant, Dieter Weinand, around 30 council staff were enrolled into a Cert IV in Customer Contact.


The key outcome sought was the development and implementation of some key projects that applied the key learnings delivered by the program.

Key Outcomes

The 3 projects developed by the course attendees were presented at the graduation ceremony in September 2013. All three were immediately accepted for implementation by the Director and Senior Management team at Ku-Ring-Gai Council.
In the words of trainer Dieter Weinand, "The feedback from participants has been extremely positive. The most common highlight has been about the opportunity for participants to meet and get to know their colleagues from other departments.  This has resulted in an increased awareness, understanding and appreciation of the roles and responsibilities of one another, improved inter-departmental cooperation and improved internal customer service.
Another common thread in the feedback we received was the greater awareness and understanding of how big customer service is and a new understanding that customer service is not a department, but an attitude and a culture; that it is not only external, but internal too."

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