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Managing Teams and Team Dynamics

Learn skills, confidence and become job-ready to step up into a Human Resources role

Effectively managing team dynamics enables teams to harness their collective skills, knowledge, and abilities to make better decisions.

Managing Teams and Team Dynamics

The courses include (Each session is 4 hours) :

SESSION 31 – Building Successful Teams

  • Understanding the components of successful teams
  • Recognising why teams do and do not work
  • Accepting how the team environment is changing
  • Making our team work – aligning individual goals
  • “What’s in it for me?” – recognising the value of teamwork
  • What skills are necessary for a successful team
  • Team development – where are we now?
  • Managing the teaming process – how to move forward?
  • Different roles with the team
  • What is my role within the new team?
  • Increasing cooperation and support
  • Building trust and commitment
  • Capitalising on personal and role diversity

SESSION 32 – Running Effective Meetings

  • Three essential meeting stages
  • Meeting preparation
  • Tips for scheduling meetings
  • Team meeting roles (leader, facilitator, recorder, participants)
  • Meeting responsibilities
  • Key steps to developing an agenda
  • SMART objectives
  • Setting the ground rules
  • Keeping the meeting focussed and on track
  •  Meeting minutes
  • Closing a meeting – creating action items
  • Evaluating your meetings

SESSION 33 – Conflict Resolution

  • The psychology of difficult people
  • The consequences of avoidance and poor conflict management
  • What is conflict and confrontation?
  • Constructive conflict
  • Managing disagreements and conflict
  • Emotion vs. logic – why people don’t listen
  • Diffusing anger and emotion
  • Handling with misinterpretation
  • Negotiating the solution process
  • Separating the person from the problem
  • Getting to Win/Win
  • Not taking conflict personally
  • Letting it go – not carrying the conflict and stress with you

SESSION – The Five Behaviours of a Cohesive Team

  • The benefits of building cohesive teams
  • 1. Building Trust – the difference between predictive trust and vulnerability based trust
  • Team behaviours to build trust
  • 2. Mastering Conflict – acceptable and unacceptable behaviours during conflict
  • Engaging in healthy, productive conflict
  • Developing conflict ground rules
  • 3. Achieving Commitment – why teams don’t commit
  • Strategies to achieve commitment
  • 4. Embracing Accountability – consequences of not holding each other accountable
  • How different people respond to feedback and confrontation
  • 5. Focussing on Team Results – how teams get distracted: individual goals, relationships, etc.
  • Taking personal responsibility for collective results
  • Keeping on track – the team scoreboard
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