This qualification reflects the role of individuals who have a defined and limited range of hospitality operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.

This qualification provides a pathway to work in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops.

The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

12 units of competency are required to complete the qualification consisting of 6 core units and 6 elective units as shown in the sample program below. The Program is delivered over 3-6 months (depending on learner experience and existing qualifications) using a combination of face-to-face sessions, role plays/simulations, practical demonstrations, and self-directed learning (that may include online learning, readings, workplace activities, work related projects). Learner Guides and Assessments are provided to all learners.