SIT50422 | Diploma of Hospitality

Learn skills, confidence and become job-ready to step up into a future role

Diploma of Hospitality will provide you with the skills you need to become a restaurant manager, sous chef, motel manager or gaming manager

SIT50422 | Diploma of Hospitality

Successful completion of all units of competency will result in the award of a nationally recognised Diploma of Hospitality from the Tourism, Travel and Hospitality Training Package. Participants who do not successfully complete the full program will be issued with a nationally recognised Statement of Attainment for any of the unit/s of competency they have been deemed competent in. Recognition is available for this qualification – see the Participant Handbook or the Recognition Process page for more information.

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Core Units

SITXCCS015

Enhance customer service experiences

Provide a quality service experience.
Proactively respond to difficult service situations.
Resolve customer complaints.
Develop customer relationships.

SITXCCS016

Develop and manage quality customer service practices

Develop quality customer service practices.
Manage delivery of quality service.
Monitor and adjust customer service.

SITXCOM010

Manage conflict

Identify conflict situations.
Resolve conflict.
Evaluate conflict resolution.

SITXFIN009

Manage finances within a budget

Allocate budget resources.
Monitor financial activities against budget.
Identify and evaluate options for improved budget performance.
Complete financial and statistical reports.

SITXFIN010

Prepare and monitor budgets

Prepare budget information.
Prepare budget.
Finalise budget.
Monitor and review budget.

SITXGLC002

Identify and manage legal risks and comply with law

Identify legal risks and compliance needs.
Research information required for legal compliance.
Consider legal risk management strategies and actions for legal compliance.
Ensure management of legal risks and compliance with legal requirements.
Maintain personal and organisational knowledge of legal risk management strategies and compliance requirements.

SITXHRM008

Roster staff

Develop staff rosters.
Present and communicate rosters.
Maintain rostering records.
Evaluate rosters.

SITXHRM009

Lead and manage people

Model high standards of performance and behaviour.
Develop team commitment and cooperation.
Manage team performance.

SITXMGT004

Monitor work operations

Monitor and improve workplace operations.
Plan and organise workflow.
Monitor and support team members.
Solve problems and make decisions.

SITXWHS007

Implement and monitor work health and safety practices

Provide information on health, safety and security.
Monitor safe work practices.
Coordinate consultative arrangements for the management of health, safety and security issues.
Implement and monitor procedures for identifying hazards, and assessing and controlling risks.
Coordinate health, safety and security training.
Maintain health, safety and security records and reports.

SITXMGT005

Establish and conduct business relationships

Build business relationships.
Conduct negotiations.
Make formal business agreements.
Foster and maintain business relationships.

BSI Learning commitment

No matter the size of your business, you will be able to benefit from signing up with BSI Learning today.

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Subsidised Funding

This training is subsidised by the NSW Government under Smart & Skilled (NSW residents only). For more information and eligibility requirements see https://www.bsilearning.edu.au/funded-training/smart-and-skilled.

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Contextualising the training to suit your business needs and culture

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