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Learn skills, confidence and become job-ready to step up into a future role
Diploma of Hospitality will provide you with the skills you need to become a restaurant manager, sous chef, motel manager or gaming manager
SIT50422 | Diploma of Hospitality Management
Successful completion of all units of competency will result in the award of a nationally recognised Diploma of Hospitality from the Tourism, Travel and Hospitality Training Package. Participants who do not successfully complete the full program will be issued with a nationally recognised Statement of Attainment for any of the unit/s of competency they have been deemed competent in. Recognition is available for this qualification – see the Participant Handbook or the Recognition Process page for more information.
Core Units
SITXCCS015
Enhance customer service experiences
Enhance customer service experiences
- Provide a quality service experience.
- Proactively respond to difficult service situations.
- Resolve customer complaints.
- Develop customer relationships.
SITXCCS016
Develop and manage quality customer service practices
Develop and manage quality customer service practices
- Develop quality customer service practices.
- Manage delivery of quality service.
- Monitor and adjust customer service.
SITXCOM010
Manage conflict
Manage conflict
- Identify conflict situations.
- Resolve conflict.
- Evaluate conflict resolution.
SITXFIN009
Manage finances within a budget
Manage finances within a budget
- Allocate budget resources.
- Monitor financial activities against budget.
- Identify and evaluate options for improved budget performance.
- Complete financial and statistical reports.
SITXFIN010
Prepare and monitor budgets
Prepare and monitor budgets
- Prepare budget information.
- Prepare budget.
- Finalise budget.
- Monitor and review budget.
SITXGLC002
Identify and manage legal risks and comply with law
Identify and manage legal risks and comply with law
- Identify legal risks and compliance needs.
- Research information required for legal compliance.
- Consider legal risk management strategies and actions for legal compliance.
- Ensure management of legal risks and compliance with legal requirements.
- Maintain personal and organisational knowledge of legal risk management strategies and compliance requirements.
SITXHRM008
Roster staff
Roster staff
- Develop staff rosters.
- Present and communicate rosters.
- Maintain rostering records.
- Evaluate rosters.
SITXHRM009
Lead and manage people
Lead and manage people
- Model high standards of performance and behaviour.
- Develop team commitment and cooperation.
- Manage team performance.
SITXMGT004
Monitor work operations
Monitor work operations
- Monitor and improve workplace operations.
- Plan and organise workflow.
- Monitor and support team members.
- Solve problems and make decisions.
SITXWHS007
Implement and monitor work health and safety practices
Implement and monitor work health and safety practices
- Provide information on health, safety and security.
- Monitor safe work practices.
- Coordinate consultative arrangements for the management of health, safety and security issues.
- Implement and monitor procedures for identifying hazards, and assessing and controlling risks.
- Coordinate health, safety and security training.
- Maintain health, safety and security records and reports.
SITXMGT005
Establish and conduct business relationships
Establish and conduct business relationships
- Build business relationships.
- Conduct negotiations.
- Make formal business agreements.
- Foster and maintain business relationships.
BSI Learning commitment
No matter the size of your business, you will be able to benefit from signing up with BSI Learning today.
Subsidised Funding
This training is subsidised by the NSW Government under Smart & Skilled (NSW residents only). For more information and eligibility requirements see the Smart & Skilled Website
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Contextualising the training to suit your business needs and culture
BSI Learning. Institute Pty Ltd Trading as BSI Learning. | RTO 21371