This qualification reflects the role of individuals in a variety of Business Services job roles. These individuals may have supervisory performance accountabilities. Individuals in these roles carry out a mix of specialist and moderately complex administrative or operational tasks that require self-development skills.

They use well-developed skills and a broad knowledge base to apply solutions to a defined range of unpredictable problems and analyse information from a variety of sources. They may provide leadership and guidance to others with some limited responsibility for the output of others.The BSB40120 Certificate IV in Business (Administration) is a 12 month blended learning program consisting of 12 modules (with up to 12 months to complete). It includes 12 x virtual facilitated workshops (via Zoom) (1 per month) with each session followed by self-directed learning time, i.e. online learning, readings, negotiated activities, work related projects.

There are no entry requirements. It is expected that applicants will be able to read, write and communicate to the level required in the workplace. An applicant’s Language, Literacy and Numeracy (LLN) is screened during the enrolment process. If an applicant requires additional support for their LLN skills, this is reviewed on case-by-case basis.