Psychological Safety at Work

Building a Culture of Trust, Accountability, and High Performance

Course Overview

In the modern workplace, the strongest predictor of team success is not intelligence or experience—it is psychological safety. This course moves beyond the buzzwords to provide a deep, practical examination of how to create an environment where employees feel safe to speak up, share ideas, and admit mistakes without fear of retribution.

We will dismantle the myth that psychological safety is just about “being nice” and instead focus on its role as a driver for innovation, retention, and mental well-being. From understanding the legalities of psychosocial risk to mastering the “Are You OK?” conversation, this course equips participants at all levels with the tools to transform their daily interactions and leadership style.

Who Should Attend?

This course is essential for leaders, managers, HR professionals, and individual contributors looking to foster a resilient, inclusive, and high-performing workplace culture.

What You Will Learn

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Understanding Psychological Safety

  • What is psychological safety?
  • Common myths and misconceptions – not about being nice, avoiding accountability, agreeing all the time
  • The goal of psychological safety – performance excellence, innovation, retention
  • What happens when people don’t feel safe to speak up
  • Pressures and stressors – signs and signals that someone is feeling unsafe
  • The connection between psychological safety and mental health
  • The prevalence and symptoms of mental illness at work
  • The importance of self-care – PERMAH

What You Will Learn

Key Elements of Psychosocial Risk Management

  • Legal requirements for managing psychosocial risk
  • 14 common psychosocial hazards at work
  • Assessing psychological safety at your work
  • Reviewing work demands, relationships, culture, change, and the organisational environment
  • Recognising behaviours that build or erode safety

What You Will Learn

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Communication Skills for Psychological Safety

  • Active listening and reflective responding
  • Demonstrating empathy
  • Giving and receiving feedback respectfully
  • Setting boundaries and expectations
  • Conducting Are You OK? Conversations – ALEC
  • Facilitating constructive conflict
  • Supporting healthy dissent and constructive debate

What You Will Learn

Leading for Psychological Safety at Every Level

  • Psychological safety and hybrid work – inclusivity, isolation, work/life balance
  • Strategies that can be employed by individual employees, groups and teams, leaders and managers, and organisations
  • Behaviours that promote safety
  • Creating norms for open and honest communication
  • Modelling vulnerability and emotional intelligence
  • Responding to mistakes and failures constructively
  • Calling out unsafe behaviours early and appropriately

What You Will Learn

Embedding Psychological Safety in Daily Practice

  • Practical strategies for building ongoing habits
  • Developing a team action plan with measurable behavioural commitments

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Meet Your Facilitator - Scott Henderson (BSc, MA - Psychology)

Scott is a registered psychologist with a solid background as an educator.  He has worked as a lecturer in psychology, behavioural science and research at the Universities of Sydney and Western Sydney.  Lecturing for 6 years at both undergraduate and postgraduate levels, Scott specialised in the disciplines of health and social psychology.  His expertise includes such areas as leadership, teams and group dynamics, communication and body language, persuasion techniques, stress, and workplace satisfaction.

Since 1999, his work in the corporate sector has spanned the spectrum from industrial psychologist to corporate trainer.  In 2004 he became a certified Master Coach in Behavioural Coaching and continues to coach both individuals and teams at all levels within the companies with which he works.

His unique perspective of inter- and intra-personal understanding complements the delivery of his training programs and ensures a rigorous and scientific approach to each participant’s growth and development.  He has delivered training throughout Australia and New Zealand including courses in Customer Service, Team Building and Team Integration, Communication, Leadership and Management, Performance Management, Coaching, Conflict Resolution, Sales and Business Development, Time Management, Life Balance, Interpersonal Skills and Professional Presentation Skills.  Additionally, Scott continues to work hard to dispel the stereotype that psychologists actually get people to lie down on couches!

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BSI Learning. Institute Pty Ltd Trading as BSI Learning. | RTO 21371