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SIT50422 | Diploma of Hospitality (Transnat)

Learn skills, confidence and become job-ready to step up into a future role

Diploma of Hospitality will provide you with the skills you need to become a restaurant manager, sous chef, motel manager or gaming manager

SIT50422 | Diploma of Hospitality (Transnat)

Successful completion of all units of competency will result in the award of a nationally recognised Diploma of Hospitality from the Tourism, Travel and Hospitality Training Package. Participants who do not successfully complete the full program will be issued with a nationally recognised Statement of Attainment for any of the unit/s of competency they have been deemed competent in. Recognition is available for this qualification – see the Participant Handbook or the Recognition Process page for more information.

Core Units

SITXCCS015

Enhance customer service experiences

Enhance customer service experiences

  • Provide a quality service experience.
  • Proactively respond to difficult service situations.
  • Resolve customer complaints.
  • Develop customer relationships.

SITXCCS016

Develop and manage quality customer service practices

Develop and manage quality customer service practices

  • Develop quality customer service practices.
  • Manage delivery of quality service.
  • Monitor and adjust customer service.

SITXCOM010

Manage conflict

Manage conflict

  • Identify conflict situations.
  • Resolve conflict.
  • Evaluate conflict resolution.

SITXFIN009

Manage finances within a budget

Manage finances within a budget

  • Allocate budget resources.
  • Monitor financial activities against budget.
  • Identify and evaluate options for improved budget performance.
  • Complete financial and statistical reports.

SITXFIN010

Prepare and monitor budgets

Prepare and monitor budgets

  • Prepare budget information.
  • Prepare budget.
  • Finalise budget.
  • Monitor and review budget.

SITXGLC002

Identify and manage legal risks and comply with law

Identify and manage legal risks and comply with law

  • Identify legal risks and compliance needs.
  • Research information required for legal compliance.
  • Consider legal risk management strategies and actions for legal compliance.
  • Ensure management of legal risks and compliance with legal requirements.
  • Maintain personal and organisational knowledge of legal risk management strategies and compliance requirements.

SITXHRM008

Roster staff

Roster staff

  • Develop staff rosters.
  • Present and communicate rosters.
  • Maintain rostering records.
  • Evaluate rosters.

SITXHRM009

Lead and manage people

Lead and manage people

  • Model high standards of performance and behaviour.
  • Develop team commitment and cooperation.
  • Manage team performance.

SITXMGT004

Monitor work operations

Monitor work operations

  • Monitor and improve workplace operations.
  • Plan and organise workflow.
  • Monitor and support team members.
  • Solve problems and make decisions.

SITXWHS007

Implement and monitor work health and safety practices

Implement and monitor work health and safety practices

  • Provide information on health, safety and security.
  • Monitor safe work practices.
  • Coordinate consultative arrangements for the management of health, safety and security issues.
  • Implement and monitor procedures for identifying hazards, and assessing and controlling risks.
  • Coordinate health, safety and security training.
  • Maintain health, safety and security records and reports.

SITXMGT005

Establish and conduct business relationships

Establish and conduct business relationships

  • Build business relationships.
  • Conduct negotiations.
  • Make formal business agreements.
  • Foster and maintain business relationships.

BSI Learning commitment

No matter the size of your business, you will be able to benefit from signing up with BSI Learning today.

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